Cookie Policy

This Cookie Policy explains how TruceIT Tech (“TruceIT,” “we,” “us”) uses cookies and similar tracking technologies on truceittech.com and the client dashboard, and the choices available to you. It should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow a site to recognize your browser, remember your preferences, and understand how the site is being used. Similar technologies include local storage and pixels, which we may also use for the same purposes described below.

2. Categories of Cookies We Use

Essential / session cookies

These cookies are required for the Service to function — for example, keeping you signed in to your client dashboard, remembering items in an onboarding flow or shopping cart, and maintaining security during checkout. The Service cannot function properly without these cookies, so they cannot be disabled through our own settings (though you can still block them via your browser, as described below).

Analytics cookies

We use analytics cookies to understand how visitors use truceittech.com and the client dashboard — for example, which pages are viewed, how long visits last, and which template categories are most popular. This helps us improve the Service. Analytics data is generally aggregated and used for internal reporting.

Preference cookies

These cookies remember choices you’ve made, such as onboarding progress, dashboard display settings, or dismissed notices, so you don’t have to re-enter them on every visit.

3. First-Party vs. Third-Party Cookies

Some cookies are set directly by TruceIT Tech (first-party cookies) to operate our own site and dashboard. Others are set by third-party services we rely on, such as analytics providers, our payment processor, and optional add-ons you may enable (for example, a live chat widget or AI chatbot). These third parties may set their own cookies subject to their own privacy and cookie policies, which we encourage you to review.

4. How to Control Cookies

Most web browsers let you view, manage, delete, and block cookies through their settings. You can typically find these controls under “Privacy” or “Security” settings in your browser’s preferences menu. Because browser interfaces vary, consult your browser’s help documentation for exact steps (for example, searching “manage cookies” along with your browser name).

Please note that blocking or deleting essential cookies may prevent parts of the Service — such as staying signed in to your dashboard or completing checkout — from working correctly.

5. Changes to This Policy

We may update this Cookie Policy from time to time as our use of cookies and similar technologies evolves. Any changes will be reflected by an updated “Last updated” date at the top of this page.

6. Contact Us

Questions about this Cookie Policy can be directed to hello@truceit.com.