Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of truceit-tech.com, the TruceIT client dashboard, and all related website design, hosting, and web development services (together, the “Service”), provided by TruceIT Tech (“TruceIT,” “we,” “us”). By creating an account, purchasing a package, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Account Registration

To purchase a package, you must create an account and provide accurate, current information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at info@truceit-tech.com if you suspect unauthorized access to your account.

2. Packages & What’s Included

TruceIT Tech is a managed website service: you receive a professionally designed website along with hosting, maintenance, security, backups, and technical support. You also receive full administrator access to your website, so you can update text, photos, products, blog posts, business hours, services, and other content yourself at any time, without needing to contact us.

Each package has two separate charges: a one-time Setup Fee to design and build your website, and a recurring Hosting & Maintenance fee. We currently offer two core packages:

• Professional Website:a $300 Setup Fee (or $100 down plus $20/month until paid off) and $20/month Hosting & Maintenance. Includes a professionally designed, mobile-responsive website, a free domain for the first year, secure hosting, SSL certificate, daily backups, website security, basic SEO setup, Google Analytics integration, contact forms, your administrator dashboard, technical support, and 1 included support ticket per month.
• Business Website (E-Commerce):a $500 Setup Fee (or $100 down plus $40/month until paid off) and $30/month Hosting & Maintenance. Includes everything in Professional Website, plus an online store, payment processing, product management, inventory management, coupons & discounts, customer accounts, order management, and 3 included support tickets per month.

Our monthly Hosting & Maintenance fee is primarily for hosting, maintenance, security, and technical support — it is not intended to cover unlimited design work. Major redesigns, custom development, new functionality, additional pages, integrations, or marketing services fall outside your package and are quoted separately. For needs beyond a template — custom web applications, AI integrations, membership platforms, client portals, CRM integrations, API development, multi-location websites, booking systems, or custom dashboards — see our Enterprise / Custom Solutions option, quoted individually; contact info@truceit-tech.com for a scoped quote.

Optional add-ons (such as logo design, branding packages, SEO, live chat, an AI chatbot, and others) may be purchased alongside either package, each with its own price and billing frequency as described at the time of purchase. Package features, pricing, and available add-ons may be updated from time to time; changes will not retroactively alter pricing you have already agreed to during your current billing cycle.

3. Setup Fee Financing & Billing

If you choose to finance your Setup Fee instead of paying it in full, the down payment is charged at checkout, and the remaining balance is paid off through fixed monthly installments appended as a line item on your regular Hosting & Maintenance invoice until the balance reaches zero — you do not receive a separate invoice for it. Hosting & Maintenance fees are billed monthly, in advance, to the payment method on file, and automatically renew each billing cycle unless cancelled before the renewal date. The free domain offer applies only to the first year of service; from the second year onward, domain renewal (if applicable) is billed separately at cost.

You may cancel your subscription at any time from your client dashboard. Cancellation stops future Hosting & Maintenance billing but does not retroactively refund the current billing cycle, and any remaining Setup Fee balance being financed becomes immediately due, except as described in our Refund Policy. Failure to pay may result in suspension or termination of your website and hosting.

4. Support Tickets

Each package includes a fixed number of support tickets per month, tracked and displayed in real time in your client dashboard. A “support ticket” is a technical support request handled by our team — for example, a hosting issue, a setup change, or a small technical fix — not open-ended design or content work, which you can typically make yourself through your administrator dashboard. Unused support tickets do not roll over to the next billing cycle. Additional support tickets beyond your monthly allotment are available for a flat fee of $25 per ticket on Professional Website or $20 per ticket on Business Website (E-Commerce). Requests that amount to a substantially new design, additional pages beyond your package scope, new functionality, or custom development are treated as a separate, individually quoted engagement rather than a support ticket.

5. Acceptable Use

Your use of the Service, including any website or store hosted through TruceIT, is subject to our Acceptable Use Policy, which prohibits illegal, harmful, or abusive content and conduct. Violations may result in suspension or termination of your account and hosted website.

6. Intellectual Property

Your content

You retain all ownership rights to your business name, logo, brand assets, written copy, photos, videos, and other content you provide or that we create specifically for your business as part of your package (collectively, “Client Content”). We use Client Content only to build, host, and operate your website.

Our platform

TruceIT Tech retains all rights, title, and interest in the underlying template designs, source code, platform software, client dashboard, and any proprietary tools or frameworks used to build and operate your website (collectively, the “Platform”). Your subscription grants you a limited, non-exclusive, non-transferable license to use the Platform solely to operate your website for as long as your subscription remains active. This license ends upon cancellation or termination of your account, though you remain entitled to your own Client Content.

7. Service Availability

We work to maintain reliable hosting and uptime for all client websites, but we do not guarantee uninterrupted or error-free service. Scheduled maintenance, third-party infrastructure outages, or events outside our reasonable control may occasionally affect availability. We will make reasonable efforts to communicate planned maintenance in advance.

8. Limitation of Liability

To the maximum extent permitted by law, TruceIT Tech and its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or lost data, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of these Terms or the Service will not exceed the total amount you paid to TruceIT Tech in the three (3) months preceding the event giving rise to the claim.

9. Termination

You may cancel your account at any time from your client dashboard. We may suspend or terminate your account and hosted website if you violate these Terms, our Acceptable Use Policy, or fail to pay applicable fees. Upon termination, your website may be taken offline and, after a reasonable grace period, associated files and data may be deleted from our systems as described in our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of the jurisdiction in which TruceIT Tech operates, without regard to conflict-of-law principles. Any disputes arising under these Terms will be resolved in the courts of that jurisdiction, unless otherwise required by applicable law.

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page, and where appropriate, we will notify active clients by email or dashboard notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Contact Us

Questions about these Terms can be directed to info@truceit-tech.com.