Understanding your monthly invoice

Your Hosting & Maintenance fee is billed monthly, in advance, to the payment method on file, and renews automatically each cycle. Depending on what you have chosen, a few other lines can appear alongside it.

Lines you may see

• Hosting & Maintenance. The monthly fee for your package: $20/mo on Professional Website, $30/mo on Business Website (E-Commerce). It covers hosting, SSL, daily backups, security, and your included support tickets.
• Setup fee installment. If you financed your setup fee instead of paying it in full, the down payment was charged at checkout and the remaining balance is paid as a fixed monthly installment on this same invoice until it reaches zero. There is no separate invoice for it. On Professional Website that is $100 down and $20/mo; on Business Website (E-Commerce), $200 down and $20/mo.
• Add-ons. Monthly add-ons such as live chat or priority support recur each cycle; one-time add-ons such as logo design appear once.
• Additional support tickets. Tickets beyond your monthly allowance are billed at $25 each on Professional Website or $20 each on Business Website (E-Commerce).
• Domain renewal. From your second year, domain renewal is billed at cost. See How domain renewal works.

Receipts and payment details

Your full invoice and payment history, with downloadable PDF receipts, is in the Billing section of your client dashboard. To change the card on file, use Subscription settings. We accept all major credit and debit cards.

Changing or cancelling your plan

You can upgrade or downgrade your package from Subscription settings; the change takes effect on your next billing cycle. You can also cancel at any time from the dashboard. Cancelling stops future Hosting & Maintenance billing but does not refund the current cycle, and any setup-fee balance still being financed becomes due, except as described in the Refund Policy. Section 3 of the Terms & Conditions has the full wording.